About
Highly motivated Information Security Analyst with a strong background in technical support and a recent Honors Certificate in Information Security. Proven ability to reduce resolution times by 25%, increase customer satisfaction by 5%, and enhance system uptime by 10% through expert technical assistance and IAM solutions. Eager to leverage comprehensive knowledge of cybersecurity frameworks, network security, and scripting to secure critical infrastructure and drive operational excellence.
Work
Baltimore, MD, US
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Summary
Monitored and optimized operational workflows in a large-scale logistics environment, achieving high fulfillment rates and training new associates to enhance team capabilities.
Highlights
Monitored and resolved operational bottlenecks, optimizing workflow efficiency to achieve a 90% successful goal fulfillment rate and process a record 800K units.
Applied advanced problem-solving and critical thinking to resolve complex logistical challenges, streamlining workflow processes and ensuring 98% on-time shipment delivery for all outgoing orders.
Trained over 15 new Associates across key operational roles, enhancing team flexibility and adaptability to meet evolving business demands.
Remote, Remote, US
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Summary
Completed a competitive 18-week Information Security training program, applying advanced technical concepts to solve real-world business and technical issues, culminating in honors distinction.
Highlights
Completed a competitive 18-week Information Security training program, applying learned concepts across 13 real-world case studies to address complex business and technical challenges.
Mastered core technical concepts including operating systems, infrastructure, identity and access management, cryptography, ATT&CK framework, and ethical hacking through weekly interactive case studies.
Initiated and led peer study groups focused on advanced network security and cybersecurity analytics, fostering collaborative learning and knowledge sharing.
Achieved honors distinction with a 97% average across all weekly quizzes, labs, and the final project, demonstrating exceptional mastery of cybersecurity principles.
Remote, Remote, US
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Summary
Provided advanced technical support and identity access management solutions, significantly enhancing system efficiency and user satisfaction for internal and external clients.
Highlights
Reduced average resolution time for complex technical issues by 25% by providing expert second and third-level technical support, significantly improving customer satisfaction and operational efficiency.
Delivered comprehensive technical support for Windows Active Directory, Microsoft Entra ID, and Microsoft Entra ID Connect environments, increasing customer satisfaction by 5% through timely and effective solutions.
Managed user lifecycle processes, including creating, modifying, and deactivating digital identity accounts across Active Directory and Azure AD, ensuring secure and timely access provisioning.
Deployed and maintained Identity and Access Management (IAM) solutions, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools (e.g., Microsoft Authenticator, YubiKey), enhancing user authentication security.
Collaborated cross-functionally with IT and security teams to troubleshoot complex IAM issues, enforce access policies, and ensure compliance with identity governance standards.
Developed and maintained automation scripts using PowerShell and Python, streamlining provisioning tasks and enhancing routine IAM system operations and reporting efficiency.
Remote, Remote, US
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Summary
Provided essential technical support for hardware, software, and network systems, enhancing user experience and operational efficiency for clients.
Highlights
Provided critical technical support for diverse hardware, software, and network systems, enhancing user experience and overall operational efficiency across client environments.
Led the implementation and ongoing maintenance of LAN infrastructure, optimizing network security through expert firewall configurations and achieving a 10% increase in system uptime.
Delivered critical after-hours technical assistance, ensuring uninterrupted business operations and facilitating swift resolution of urgent technical issues.
Skills
Cybersecurity Frameworks and Standards
NIST, ISO 27001, CIS Controls, GDPR.
Network Security
Firewall Management, Intrusion Detection and Prevention Systems (IDPS), VPN Implementation, Network Segmentation, Secure Remote Access, LAN Infrastructure.
Vulnerability Assessment and Penetration Testing
Nessus, Burp Suite, Metasploit, Wireshark.
Programming & Scripting
PowerShell, SQL, Python, Automation.
Operating Systems
Windows, Linux, macOS.
Identity and Access Management (IAM)
Active Directory, Microsoft Entra ID, Microsoft Entra ID Connect, Single Sign-On (SSO), Multi-Factor Authentication (MFA), User Lifecycle Management, Access Provisioning, Identity Governance Standards.
Technical Support & Operations
Customer Service, Troubleshooting, Installation, Hardware Support, Software Support, Network Systems, Operational Efficiency, Problem Solving, Critical Thinking.
Logistics & Workflow Optimization
Operational Bottleneck Resolution, Workflow Efficiency, Shipment Delivery, Process Streamlining.